Shipping

At TouchFix there are a number of rules for shipments (see returns below)

Shipping methods

At TouchFix we currently ship with PostNL, UPS, Fedex, DHL and with DHL Express.
In addition to sending, there is also the option to collect your order, reserve or add it to your previous order.

-> To view the current shipping costs, it is best to place the parts in your shopping cart and go to the check-out page.
On this page the current shipping costs are calculated.

Collection Of course, collection is also possible. When shipping, choose collection and your order will be ready immediately.
You can pick it up at our address: Klopperman 16, 2292JD Wateringen.
We are normally open from Monday to Friday from 10:00h to 12:30h and 13:00h to 19:00h
On Saturdays we are open from 12:00h to 17:00h
See our live opening hours here: https://www.touchfix.nl/klantenservice/contact/

To give a clear picture about shipping times with UPS, see a map from UPS with delivery times below (note, this is an indication, which is usually correct).
UPS Standard:

UPS Saver:

To give a clear picture about shipping times with Fedex, see a map from Fedex with delivery times below (note, this is an indication, which is usually correct).
Fedex Economy:

Fedex Priority:

Reserve or add to previous order
If you would like to reserve parts, please choose: add to next order (reserve)
If you want to add parts to your unshipped order, please choose: add to previous order
Use this option only if you have open orders.

Returns

For deliveries, we make a distinction between private individuals and business customers (dealers).

Individuals
Are you dissatisfied with the product you purchased or is it not working properly?
Please send an email to: [email protected]

We will try to help you first. If a product is delivered defective, we will credit the shipping costs. Please note, if a part has been installed, and then you find out that the product does not work, we unfortunately cannot process your return. If the part no longer works within the warranty period (see warranty page), we can only take it back if it can be returned in its original condition.

If you want to make use of the 14-day right of withdrawal, you are responsible for the shipping costs. If you make use of the right of withdrawal, you may return the part without giving any reason. We would like to ask you to first send an email with your request, so that we can take the return into account. The part must of course be unused.

For Dutch and Belgian customers, a return label can be created and paid for here: Returnportal

Business customers
We only accept returns if it is a defect.
Go to 'my account', and click in the bottom to create a RMA or open the sales order to create a RMA.

In addition, the right of withdrawal is not applicable for business customers. Also check our warranty period. (see warranty page).